Catalog 2019-2020 
    
    Apr 25, 2024  
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Catalog 2019-2020 [ARCHIVED CATALOG]

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HPR 101 - Customer Service in Healthcare

Credits: 2
Introduces students to customer service theory and techniques specifically in the healthcare arena. This course will discuss therapeutic communication, conflict resolution and negotiation, as well as employee/employer relations. Exploration of diverse populations and cultural sensitivity will be addressed. Two credits.


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