Catalog 2019-2020 
    
    Aug 16, 2022  
Catalog 2019-2020 [ARCHIVED CATALOG]

HPR 101 - Customer Service in Healthcare

Credits: 2
Introduces students to customer service theory and techniques specifically in the healthcare arena. This course will discuss therapeutic communication, conflict resolution and negotiation, as well as employee/employer relations. Exploration of diverse populations and cultural sensitivity will be addressed. Two credits.