Catalog 2016-2017, Final Edition

Feb 03, 2026

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Catalog 2016-2017, Final Edition [ARCHIVED CATALOG]

Customer Service and Leadership Certificate (3 semesters)

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(CERT MM30)

Certificate Requirements:

MAN 104 - Stress Management Credits: 1
MAN 117 - Time Management Credits: 1
MAN 125 - Teambuilding Credits: 1
MAN 128 - Human Relations in Organizations Credits: 3
MAN 212 - Negotiation/Conflict Resolution Credits: 3
MAN 224 - Leadership Credits: 3
MAN 230 - Corporate Ethics and Social Responsibility Credits: 3
MAR 160 - Customer Service Credits: 3

Total Credits for Required Courses: 18

Select 6 credits from the following list:

COM 125 - Interpersonal Communication Credits: 3
ENG 131 - Technical Writing I Credits: 3
MAN 116 - Principles of Supervision Credits: 3
MAR 235 - Consumer Behavior Credits: 3
MAT 112 - Financial Mathematics Credits: 3

Total Credits for Certificate: 24

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