EMS 311 - Motivational Interviewing an De-escalation Techniques

Credits: 3

Introduces the Motivational Interviewing (MI) concept as a client-centered and conversational method of communication designed to assist helping professionals address clients’ ambivalence to change. The course will also introduce de-escalation techniques aimed at calmly communicating with an agitated client in order to understand, manage, and resolve their concerns. Three credits.