Customer Service and Leadership (3 semesters)

Certificate Requirements

Required courses: 

• MAN 1004 Stress Management  Credits: 1
• MAN 1017 Time Management  Credits: 1
• MAN 1025 Team Building  Credits: 1
• MAN 1028 Human Relations in Organizations  Credits: 3 
• MAN 2012 Negotiation and Conflict Resolution  Credits: 3
• MAN 2024 Leadership  Credits: 3
• MAN 2030 Corporate Ethics and Social Responsibility  Credits: 3 
• MAR 1060 Customer Service  Credits: 3

Select two courses from the list below, totaling six (6) credits.

• COM 1250 Interpersonal Communication: GT-SS3  Credits: 3
• ENG 1031 Technical Writing I: GT-CO1  Credits: 3
• MAN 1016 Principles of Supervision  Credits: 3
• MAR 2035 Consumer Behavior  Credits: 3
• MAT 1160 Financial Mathematics  Credits: 3

Total Credits for Certificate: 24