Catalog 2010-2011, Final Edition 
    
    May 18, 2024  
Catalog 2010-2011, Final Edition [ARCHIVED CATALOG]

MAN 126 - Total Quality Management

Credits: 3
Covers the rationale for, method of implementing and key characteristics of TQM. Topics include developing a vision of a quality culture, strategic planning for implementation, customer focus, supplier relationships, benchmarking, continuous improvement, employee empowerment, and teamwork. Through case studies students learn to apply TQM in manufacturing and service environments. Three credits.